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Customer Service Representative, Sales International

Allemagne Numéro de demande88
28 octobre 2019

Depuis 1957, Joseph Ribkoff est un designer iconique, un manufacturier et un distributeur de vêtements pour femmes. Ses collections sont conçues, cousues et produites au Canada et vendues dans 64 marchés internationaux. Son siège social à Montréal rassemble 400 de ses 500 employés. Les bureaux de Montréal incluent le siège social et les installations de production et d’entreposage. 

The Customer Service Representative is responsible for engaging with customers via phone or email, with the highest degree of courtesy and professionalism, in order to deliver an outstanding service experience, through completing transactions, and by identifying sales and opportunities.

 

Responsible for

 

  • Handle all incoming calls and emails in a timely, efficient and professional manner

  • Process all orders received with attention, accuracy and timeliness

  • Identifying and assessing customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer through open and interactive communication

  • Attend to customer complaints, process returns and arrange for replacements

  • Provide timely communication and resources to all the Sales Representatives and/or stores regarding images and any other promotional activities initiated by the head office

  • Various administrative tasks and support random warehouse duties

Required Qualifications

  • Two (2) years of relevant experience in a similar position, ideally in the fashion industry

  • Strong written and interpersonal communication skills

  • Ability to multi task, prioritize and manage time effectively

  • Autonomous and resourceful

  • Capacity to take initiatives and make decisions

  • Ability to work in a fast-paced environment and under pressure

  • Strong computer skills including knowledge of Microsoft Office  and or CRM

  • Available full time; Monday to Friday / 40 hrs week

Joseph Ribkoff est un employeur équitable qui ne discrimine aucun employé ou candidat en raison de son âge, de sa race, de sa religion, de sa couleur, de son handicap, de son sexe, de son orientation sexuelle ou de ses origines.

Autres détails

  • Type de paie Salaire
  • Déplacement requis Non
  • Allemagne