Appliquer maintenant

Bilingual Defaults Specialist

Equitable Bank, 30 St. Clair Ave West, Suite 700, Toronto, Ontario, Canada Numéro de demande866
22 novembre 2019

Title:                   Defaults Specialist, Bilingual

Department:      Mortgage Services

Reports To:        Manager, Mortgage Services



Purpose of the Job


The successful candidate will be responsible for enforcing the conditions of the mortgage contract on residential and commercial loans in default, while adhering to policies and procedures of the Mortgage Services department.


Main Activities:


50% Arrears/ Legal Action Process:

  • Manage delinquent loans for residential portfolios in default stage, take appropriate legal action to enforce on the mortgage contract
  • Complete full review of loans being referred for Breach due to non-payment, tax arrears, past matured loans, property standards, insurance cancellations and any other breach of mortgage that may be identified
  • Contact borrowers to secure arrangements for breach of mortgage or loan conditions
  • Send appropriate notification regarding returned payments and/or arrears to borrowers.
  • Closely Monitor condo liens and obtain information as required from third parties to determine appropriate arrangements and maintain EQB’s 1st priority rank
  • Closely monitor files with active insurance claims (i.e. fire damage, flood etc.;) to minimize risks and mitigate loss to the bank.
  • Instruct property managers to conduct occupancy check on properties as deemed necessary
  • Access and update information on internal systems for loans that are in default or under watchlist.
  • Analyze and report regularly on defaulted loans along with recommended resolution strategies to Management for loans in default to maximize recovery and mitigate losses.
  • Conduct extensive collateral reviews for portfolios, including analysis of valuation of the property, review site inspection report, borrower creditworthiness, lease review, building condition, environmental assessment.
  • Liaise with mortgagors, guarantors and subsequent encumbrances, trustees in bankruptcy, brokers, lawyers and real estate agents; make best efforts to cure defaulted loans.
  • Collaborate with attorneys, receivers and internal management to recommend repayment terms. The goal is to improve the security or collateral, to attain an equity position, and resolve the default appropriately.
  • Conduct workouts with borrowers on all high-risk loans across provinces to mitigate losses within guidelines, and seek approval from management and/or the insurer on outside of the guideline decisions.


15% Time Management:

  • Actively manage personal portfolio assignments in a timely manner, as per the deadlines provided by management and imposed by provisional legislation.
  • Manage the portfolio to ensure that the portfolio is maintained, and that collections and legal processes are completed in a timely and efficient manner.
  • Ensure emails, faxes and voice messages are actioned and documented within the established timelines.
  • Perform other duties as assigned by the Manager.

15 % Reporting:  

  • Update SharePoint App to maintain, and track all files sent legal and update loan status
  • Prepare critical reports in a timely and accurate manner for Management, including:
    1. Cost benefit analysis
    2. Problem loan report


20% Administration:

  • Manage collection activity on all accounts upon commencement of legal action until the mortgage is either up to date, is paid out or in possession.
  • Ensure all legal files are kept current and active with respect to property insurance, condo fees, utilities, property taxes, and any other property management fees.
  • Adhere to department filing policy.
  • Process payments to keep loans up to date and process payouts as required.
  • Prepare mortgage statements including up-to-date, payouts, notice of sale, demand and discharge statements.


Knowledge/Skill Requirements:


  • Diploma preferred in a related discipline
  • 3-5 years’ experience in mortgage default in a financial institution
  • Bilingual (French and English)
  • Detailed understanding power of sale and foreclosure proceedings for all provinces
  • Comprehensive knowledge of mortgage enforcement remedies and foreclosure terminology
  • Strong analytical, troubleshooting, problem solving and negotiation skills
  • High degree of accuracy and strong attention to detail
  • Ability to handle high-pressure situations with tight deadlines
  • Strong organization skills and ability balance multiple priorities simultaneously
  • Superior interpersonal and effective communication skills – written and oral
  • Effectively work in a team environment in an effort to achieve team/volume goals and provide superior customer service
  • Have intermediate to advanced skills using Microsoft applications including Office, Excel and SharePoint

Autres détails

  • Type de paie Salaire
  • Equitable Bank, 30 St. Clair Ave West, Suite 700, Toronto, Ontario, Canada