Director, Marketing Operations
Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.
You will experience Christian faith in action helping to make real and lasting change in the lives of the world’s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:
For Children. For Change. For Life.
Position: Director, Marketing Operations
Reports to: Group Product Manager, Marketing
Position Term: Full Time Permanent
Primary Location: Mississauga, Ontario, Canada
Workplace Type: Remote with travel/external engagements
Job Purpose:
We are seeking a Director of Marketing Operations. This strategic role is at the heart of our marketing efforts, managing the operational backbone of our mass marketing initiatives. The Director of Marketing Operations will oversee sponsorship [DB1] operations, experiential marketing logistics, and donor operations, ensuring seamless execution and alignment with our mission to delight supporters. A significant aspect of this role involves driving the modernization of our teams and processes as part of our overall digital transformation, with a strong focus on implementing automation and AI to enhance efficiency and effectiveness.
Duties and Responsibilities:
- Donor Operations: Oversee key customer touchpoints related to the supporter base, including profile updates, production of tax receipts, and other essential supporter micro-experiences. Introduce automation to streamline these processes, improving accuracy and supporter satisfaction.
- Sponsorship Operations Management: Oversee the coordination with field offices to ensure the continuous availability of new sponsorship opportunities for supporters. Streamline processes and implement technology solutions to enhance the efficiency and impact of our sponsorship programs.
- Experiential Marketing Operations: Manage the production and logistics of materials for promotional events across Canada, ensuring brand consistency and optimal engagement. Leverage digital tools and platforms to extend the reach and impact of experiential marketing efforts.
- Digital Transformation and Modernization: Lead the digital transformation within the marketing operations, identifying opportunities for automation and the implementation of AI technologies to increase efficiency and scalability.
- Team Leadership and Development: Build, mentor, and lead a high-performing team capable of executing operational tasks with excellence and innovation. Foster a culture of continuous improvement and learning, ensuring the team stays abreast of the latest digital marketing trends and technologies.
- Strategic Planning and Execution: Work closely with the marketing leadership to develop and implement strategic plans that support the organization’s goals. Ensure operational activities are aligned with strategic objectives, optimizing resources and budget for maximum impact.
- Stakeholder Management: Collaborate with internal and external stakeholders to ensure marketing operations support broader organizational objectives. Serve as a key liaison between marketing and other departments, including finance, IT, and field offices.
Desired Experience & Qualifications:
- Experience: Proven experience in marketing operations, preferably within a charity or non-profit organization delivering digital products. Demonstrated success in driving results through the delivery of outstanding customer experiences.
- Leadership and Management: Strong leadership skills with a track record of building and managing effective teams. Experience in driving change and fostering a culture of innovation and continuous improvement.
- Digital Expertise: Deep understanding of digital marketing tools and technologies, with a focus on automation, AI, and process optimization. Experience in leading digital transformation projects.
- Analytical and Strategic Thinking: Ability to analyze complex data to inform strategic decisions. Proficient in using data analytics to drive operational efficiency and effectiveness.
- Communication: Excellent communication skills, with the ability to articulate vision, strategy, and results to stakeholders at all levels.
- Education: A bachelor’s degree in Marketing, Business Administration, or related field. A master’s degree or professional certifications in marketing technology, digital transformation, or operations management are highly desirable.
Why Consider Us?
- World Vision Canada has consistently been awarded Canada’s and the GTA’s top employers. Other awards granted are for financial transparency, marketing, customer service and for the work we do in the field.
- We are Canada’s largest development, relief and advocacy non-profit.
- Competitive total rewards package.
- You get extra time off. We close for an additional day on long weekends, 6 times a year. You can get up to six weeks’ vacation, plus paid sick days, personal days & wellness days.
- Flexible work schedules, allowing you to prioritize yourself, your family and your work.
- Work from home opportunities.
- Opportunities to work with cutting edge technology.
- Opportunities for continued learning and professional development.
- Opportunities to become a member of our Employee Resource Groups.
- A creative and dynamic work environment, where your ideas and contributions can be heard, valued and respected.
- A supportive management team committed to upholding the highest standards of diversity and inclusivity.
#LI-Remote
We bring life-saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world - and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.
Canada's Top 100 Employers GTA Top 100 Employers
Our Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.
Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.
World Vision Canada takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.
World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Thank you for your interest; however only those applicants selected for an interview will be contacted.
Other details
- Job Family Marketing
- Job Function Director
- Pay Type Salary
- Employment Indicator Remote with Travel/External Engagement
- Mississauga, ON, Canada
- Virtual