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Full Time Brookstreet Hotel Au Naturel Spa Manager

Brookstreet Hotel, 525 Legget Dr, Kanata, Ontario, Canada Req #209
Wednesday, December 18, 2019
Looking for employment and want to stay ahead of the competition? Do you want to work for a place that knows how to work hard AND have fun?  If you’re ready to break the bonds of chain-affiliated hotel regimes and achieve service excellence, Brookstreet is the place to be! This 276 room luxury hotel is located in the heart of Ottawa’s high tech community and is guaranteed to offer unique experiences for guests and employees alike. Are you ready to break the bonds of typical chain-affiliated hotel regimes and drive innovation in your area of expertise?

Brookstreet Hotel, Ottawa’s leading restaurant, spa, golf, conference and wedding destination is seeking a talented, dynamic and professional Manager for our Au Naturel Spa. Working at Brookstreet means redefining the hospitality experience in Ottawa!  Au Naturel Spa is one of the leading Spas in the Ottawa region, where we deliver sensational service, beyond the bounds of a typical hotel chain.


In 2019, we were awarded:

  • CAA 4 Diamond Award
  • Favourite Hotel Faces Magazine Award
  • 2019 Au Naturel Spa Trip Advisor Certificate of Excellence


Apply online, Email your resume to or visit us at our Open Interview Sessions every Fridays between 1:00-4:00pm or Tuesdays 3:00-6:00pm at Brookstreet Hotel, 525 Legget Drive, Ottawa, K2K 2W2 – HR (Casting) Office.


Why Work for us?

  • Free covered parking;
  • We will feed you! Staff cafeteria serving hot meals, salad bar, pop, coffee & more;
  • We provide free uniforms (and we clean them);
  • Paid personal days;
  • Discounted hotel stays for you, your friends & family;
  • Discounts on gym memberships, spa, golf, mini golf, restaurants & café;
  • Great social events including; annual staff gala, kid’s Christmas party, summer celebration party, staff appreciation week and more;
  • Hotel training program, plus when you complete it, we give you a free night stay with a dining voucher;
  • Quarterly recognition & award celebrations;
  • Medical benefits & DPSP provided for full time staff;
  • Employee assistance program with additional perks;
  • Leadership development training program;


Role Summary

This position is responsible for coordinating and overseeing the spa department daily operational tasks to include but not limited to; scheduling, inventory control, ordering of supplies, training, and delegation of duties. 



  • Responsible for managing the day-to-day operations of the spa and ensure that the spa team understands and achieves or exceeds its set goals
  • Perform monthly and long-range forecasts, the annual budget and period end departmental reports
  • Train, coach (performance & skills improvement) & set a positive example for partners
  • Obtain guest feedback on product quality & service levels, and handle guest issues quickly and efficiently, whilst providing highest quality level guest service
  • Assist spa welcome partners in arranging group packages and appointments
  • Responsible for coordinating retail inventories, and ordering
  • Responsible for developing marketing strategies to increase sales
  • Coordinate tasks and work with other departments to ensure that the department runs efficiently
  • Prepare work schedules and payroll, reconciling of gratuities of partners ensuring accuracy, adjustments and distribution
  • Ensure compliance with all safety regulations of assigned tasks, and maintain a clean and safe working environment with active participation in the health and safety program
  • Adhere to all environmental policies and programs as required
  • Other duties as assigned



  • A minimum of 2 years of spa management experience in a luxury resort hotel or a related industry is required
  • Formal training and certification in massage/body therapy and/or esthetics an asset
  • Strong professionalism, leadership and interpersonal skills, while having great business acumen with a solid understanding of revenue management
  • Strong written and oral communication skills
  • Must be able to handle difficult situations with tact and diplomacy and be able to cooperate with other departments to foster and promote a harmonious working climate to maximize productivity and efficiency
  • Outstanding organizational and multitasking abilities
  • An abundance of passion, creativity and attention to detail
  • Highly proficient in Windows O/S and Microsoft Office applications, including Microsoft Word and Excel
  • Must be able to work flexible hours including evenings, weekends and holidays
Brookstreet is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.  Brookstreet Hotel welcomes and encourages applications from candidates with disabilities, to support the Integrated Accessibility Standards, Ontario Regulation 191/11 for the Employment Standards set forth under the Accessibility for Ontarians with Disabilities Act, 2005. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodations and/or a copy of these documents in an alternate format for reasons related to a disability, please contact our Casting Department (Human Resources) at 613-271-3592. To review our AODA IASR Employment Policy please contact the Casting department.

Other details

  • Pay Type Salary
  • Brookstreet Hotel, 525 Legget Dr, Kanata, Ontario, Canada