Full Time Brookstreet Hotel Guest Services Night Auditor
Brookstreet Hotel, Ottawa’s leading restaurant, spa, conference and wedding destination is seeking a talented, dynamic Guest Service Partner. Working at Brookstreet means redefining the hospitality experience in Kanata North, Ottawa where we deliver sensational service, beyond the bounds of a typical hotel chain.
In 2019, we were awarded:
- CAA 4 Diamond Award
- Favourite Hotel Faces Magazine Award
- Favourite Corporate Function Venue Faces Magazine Award
- 2019 Employee’s Choice Awards from the Ottawa Business Journal
Apply online, Email your resume to firstname.lastname@example.org or visit us at our Open Interview Sessions every Fridays between 1:00-4:00pm or Tuesdays 3:00-6:00pm at Brookstreet Hotel, 525 Legget Drive, Ottawa, K2K 2W2 – HR (Casting) Office.
Why Work for us?
- Free covered parking.
- We will feed you! Staff cafeteria serving hot meals, salad bar, pop, coffee & more ...
- We provide uniforms (and we clean them).
- Paid personal days.
- Discounted hotel stays for you, your friends & family.
- Discounts on gym memberships, spa, golf, mini golf, restaurants & café.
- Great social events including; annual staff gala, kid’s Christmas party, summer anniversary party, staff appreciation week and more.
- Hotel training program, plus when you complete it, we give you a free night stay with a dining voucher!
- Quarterly recognition & award celebrations
- Medical benefits & RRSP provided to full time staff
- Employee assistance program
Leadership development training program
- 2 years' previous experience in Hotel Front Office operations an asset
- Knowledge of computerized Front Office systems required; Visual One preferred
- Proficiency in Microsoft Word and Excel
- Must have cash/float handling experience
- Must be able to work shift work, including weekends and holidays
- Must be available between 11:00pm to 7:30am, and occasional PM shifts based on business needs
- Strong Guest Service orientation and training skills background required
- Excellent written and verbal communication skills required
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Previous Hotel Night Audit experience an asset
- Seeks feedback on Guest satisfaction and resolves problems in accordance with Brookstreet Hotel SOP’s and philosophy of partner empowerment
- Maximizes rooms’ revenue through liaising with Reservations to maintain continual rate and room inventory integrity
- Stays abreast of arrival reports and VIPS's to ensure all special requirements are met or exceeded
- Knows all emergency procedures and general crisis situation management, including fire and emergency procedures
- Implements and maintains Guest Service standards
- Effectively maximizes inventory levels during high occupancy/sold out nights
- Upholds the highest standard of internal and external customer service at all times
- Visual One night audit functions
- Balancing end of day reports
- Pay Type Hourly
- Brookstreet Hotel, 525 Legget Dr, Kanata, Ontario, Canada