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Operations Manager

Brentwood, 4199 Lougheed Hwy, Burnaby, British Columbia, Canada; Downtown, 610 Granville Street, Vancouver, British Columbia, Canada; Morgan Crossing, 120 - 15850 26th Ave, Surrey, British Columbia, Canada; Park Royal, 815 Park Royal North, West Vancouver, British Columbia, Canada; Richmond SC, 10251 St. Edwards Drive, Richmond, British Columbia, Canada Req #123
Monday, February 10, 2020

The Operations Manager oversees the administration and operations of a specific Steve Nash Fitness World & Sports Club locations. Working in partnership with the General Manager and reporting to the Regional Operations Manager, this position has a multi-faceted role. Primary responsibilities include Front Desk operations, member retention, retail and liaise between Head Office and the Club.
 

Responsibilities

  • Address/delegate concerns and questions from members in a professional manner.
  • Oversee Front Desk operations, ensure all policies and procedures are adhered to.
  • Oversee Childminding activities, ensure all background checks/certifications are current and on file.
  • Complete all administrative activities, including employee paperwork (new hire, changes, and separations), onboarding, scheduling, incident reporting, etc.
  • Manage in Club retail, including merchandizing and stocking.
  • Log and follow-up with service tickets (IT, Repairs and Maintenance, etc.).
  • Drive Club efforts to achieve revenue goals in collections and dues.
  • Liaise with Head Office team members as required.
  • Additional duties may be assigned.

Education & Experience

  • Experience managing in fast paced environments, retail experience preferred.
  • Ability to communicate effectively with all levels in the organization.
  • Excellent written and verbal communication skills.
  • Strong organizational skills.
  • Intermediate Microsoft Office skills (Word, Excel and Outlook).

We Offer

  • Growing company! BC's largest provider of fitness clubs, services, and brands
  • Rewarding career path with four levels for Personal Trainer
  • Commitment to training and development, including how to develop a client base and fitness development
  • Competitive compensation and exciting reward programs outside of base pay
  • Complimentary gym membership, access to group fitness classes and discounted personal training
  • Retail and partner discounts with New Balance, Nike and many more
  • Year-round social activities; active participant in charitable and community events 
  • Brentwood, 4199 Lougheed Hwy, Burnaby, British Columbia, Canada
  • Downtown, 610 Granville Street, Vancouver, British Columbia, Canada
  • Morgan Crossing, 120 - 15850 26th Ave, Surrey, British Columbia, Canada
  • Park Royal, 815 Park Royal North, West Vancouver, British Columbia, Canada
  • Richmond SC, 10251 St. Edwards Drive, Richmond, British Columbia, Canada