The Operations Manager oversees the administration and operations of a specific Steve Nash Fitness World & Sports Club locations. Working in partnership with the General Manager and reporting to the Regional Operations Manager, this position has a multi-faceted role. Primary responsibilities include Front Desk operations, member retention, retail and liaise between Head Office and the Club.
- Address/delegate concerns and questions from members in a professional manner.
- Oversee Front Desk operations, ensure all policies and procedures are adhered to.
- Oversee Childminding activities, ensure all background checks/certifications are current and on file.
- Complete all administrative activities, including employee paperwork (new hire, changes, and separations), onboarding, scheduling, incident reporting, etc.
- Manage in Club retail, including merchandizing and stocking.
- Log and follow-up with service tickets (IT, Repairs and Maintenance, etc.).
- Drive Club efforts to achieve revenue goals in collections and dues.
- Liaise with Head Office team members as required.
- Additional duties may be assigned.
Education & Experience
- Experience managing in fast paced environments, retail experience preferred.
- Ability to communicate effectively with all levels in the organization.
- Excellent written and verbal communication skills.
- Strong organizational skills.
- Intermediate Microsoft Office skills (Word, Excel and Outlook).
- Growing company! BC's largest provider of fitness clubs, services, and brands
- Rewarding career path with four levels for Personal Trainer
- Commitment to training and development, including how to develop a client base and fitness development
- Competitive compensation and exciting reward programs outside of base pay
- Complimentary gym membership, access to group fitness classes and discounted personal training
- Retail and partner discounts with New Balance, Nike and many more
- Year-round social activities; active participant in charitable and community events
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