Operations Support Coordinator

Join our team 

Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

SUMMARY 

Reporting to the Operations Manager, the Operations Support Coordinator is responsible for carrying out the order fulfillment work plan for the shift. Utilizing Warehouse Management System (WMS) best practices, the OSC coordinates order allocation, replenishment, and the flow of inbound and outbound freight throughout the warehouse with a focus on accuracy, quality, and efficiency.

RESPONSIBILITIES 

Order Picking and Replenishment:

• Works closely with management to understand the volume and resource scheduling plan for orders and the respective deadlines which must be achieved.
• Uses the work plan for the shift in allocating orders in small manageable batches respecting best practices and limiting work queue intervention.
• Ensures customer orders are released to operations to enable completion as per management’s order fulfillment work plan.
• Plans and ensures any value-added services such as stickering, MH10 labels and consolidation of LPNs is completed before final staging.
• Monitors the WMS work queue to ensure work is being completed as per the order fulfillment work plan and reports any delays immediately to management.
• Schedules, allocates and sets task priorities for customer rush orders.
• Uses Outbound Order Progress Display/Load Planning Operations to monitor order progress to ensure timely completion of order picking.
• Identifies and reports to management any reoccurring interruptions, errors or opportunities to improve the workflow.

Inbound and Outbound Freight:

• Using the inbound and outbound schedule assigns work to MHE Operators and monitors the flow of work throughout the shift.
• Uses WMS to monitor receiving and shipping task progress to ensure timely completion of scheduled loading and offloading.
• Assigns work and work instructions to Team Members for the manual offloading of trailers ‘lumping’.
• Ensures customer rush order delivery commitments are met.
• Identifies and reports to management any reoccurring interruptions, errors or opportunities to improve inbound and outbound freight flow.
• Records in WMS delivery of received inbound trailers not yet put-away to a location.
• Closes customer orders in Receiving Truck Operations.
• Prepares all inbound and outbound transport carrier paperwork, including customer specific requirements.
• Records and maintains trailer numbers and dock door numbers in WMS.  
• Monitor Load Planning Operations and ensures the site has adequate empty trailers to meet outbound shipping demand, advises carriers or CSR where there is a shortfall.
• Oversee and control the arrival, departure, movement and storage for trailers in the yard.
• Communicates with drivers to move trailers within the yard to ensure inbound and outbound trailer requirements are adequate.
• Maintains CHEP inventory.

EXPERIENCE 

• Minimum 2 years hands on experience using a Warehouse Management System, preferably Red Prairie (RP)

COMPETENCIES 

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

EDUCATION 

• Completion of secondary school is preferred