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Surveillance Operator

Parq Vancouver, 39 Smithe Street, Vancouver, British Columbia, Canada Req #638
Saturday, November 16, 2019
Vancouver’s premiere entertainment destination invites guests to step into an environment of luxury, passage and discovery. Since making its grand entrance in 2017, Parq Vancouver has become an iconic city symbol, hosting international trailblazers, local legends, captains of industry, sports mavens, and adventurers of all kind. Ideally situated between the stylish neighbourhoods of Yaletown and Gastown, Parq Vancouver’s uniquely vertical multi-tower design occupies a boutique-scale footprint while its prestigious address offers a seamless connection to BC Place, Rogers Arena and the electric pulse of downtown and ideal for pre- and post-game celebrations. When journeys begin here, lasting memories are made.

OVERVIEW

A Surveillance Operator plays an integral role to the safety and security of our employees, guests, and company assets.  The Surveillance Operator demonstrates strong analytical, communication and observation skills, possess a thorough knowledge of computers and thrives in a fast-paced team environment.

DUTIES AND RESPONSIBILITES
A Surveillance Operator observes the activities of guests and employees via CCTV system with emphasis on searching for criminal activity and/or violation of policies and procedures as established by the company and BCLC.  A key responsibility is to witness and accurately complete reports of irregularities through the proper chain of command.

•    Maintains the highest levels of discretion and confidentiality
•    Protects the safety of casino patrons, employees and company assets
•    Logs and responds to all radio and telephone communications
•    Maintains a log of routine tasks performed within the Surveillance Room and on the casino gaming floor
•    Utilizes cameras and other approved observational resources to document all activities in all areas of the property
•    Responsible for generating internal/external reports on gaming activity
•    Observes all internal cash asset transfers and escorts to ensure the integrity of casino as well as abiding by all BCLC policies/procedures
•    Performs other job-related duties, as requested by management
•    Responsible for providing professional and exceptional customer service in accordance with established company standards
•    Maintain working knowledge of company policies and procedures
•    Attend on-going job training as directed by management

QUALIFICATIONS AND EXPERIENCE
•    Proven superior customer service experience
•    Post-Secondary education or suitable combination of education and experience an asset
•    Previous gaming experience, or knowledge of casino games an asset
•    Excellent command of the English language (verbal, written and comprehension)
•    Highly proficient computer skills including knowledge of Excel, Word and Outlook
•    Strong analytical and observational skills
•    Excellent organizational skills and the ability to multi-task
•    Friendly, outgoing and professional
•    Strong mathematical skills
•    Must be able to work a flexible schedule to include nights, weekends and holidays based on operational needs
•    Must not have family or personal relations with casino employees, in accordance with BCLC regulation
•    Must not be colour blind

CERTIFICATES AND/OR LICENSES REQUIREMENTS
•    Ability to obtain a valid GPEB license
•    Ability to complete all BCLC required Training and Licensing
•    Serving it Right Certification

PHYSICAL REQUIREMENTS
•    Required to sit for extended periods of time in a darkly lit room with several monitors and computers
•    Must be able to work in an environment with no natural light
•    Flexible to work all shifts

Other details

  • Pay Type Hourly
  • Parq Vancouver, 39 Smithe Street, Vancouver, British Columbia, Canada