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Customer Service Representative (Maternity Leave)

Aviation, 2375 rue de l'Aviation, Dorval, Quebec, Canada Req #200
Wednesday, February 12, 2020
Founded in 1957, Joseph Ribkoff is an iconic designer, manufacturer and distributor of fashionable women’s apparel which is designed, sewn and produced in Canada and sold to 64 international markets. They are headquartered in Montreal where 400 of their 500 employees are based.  The Montreal location includes the corporate offices, production and warehouse facilities. 
The role of the Joseph Ribkoff 360 Customer Service Representative is to engage with customers via phone and email with the highest degree of courtesy and professionalism. Our objective is to continue delivering a world class service and an outstanding customer experience. We are engaged to maintain a high degree of efficiency in our fast-paced and dynamic environment while carrying out transactions and identifying sales and additional opportunities. By supporting a specific region or territory, you will become an extension of our field sales representative and will play a crucial role in the deployment of each collections by providing additional customers and sales support.

RESPONSIBLE FOR :

Handling all incoming calls in a timely, efficient and professional manner
Processing all orders and inquiries with careful attention, accuracy and timeliness
Identifying, understanding and assessing customers’ needs and requirements 
Identifying selling opportunity with customers and ability to suggesting and up-selling new styles
Building concrete relationships with specific clientele through verbal and electronic communications
Supporting the Sales Representative in assigned territory
Extracting and analyzing sales and production reports to ensure timeliness of delivery of merchandise
Providing accurate and complete information to customers and CRM databases
Sourcing new sales opportunities through inbound lead follow-up and outbound calls and emails
Routing qualified opportunities to the field sales representative for further development and closure

REQUIRED QUALIFICATIONS:

2-3 years of relevant experience in a sales or customer service position, ideally in the fashion industry
Excellent written and verbal communication skills in both French and English
Outstanding negotiation  skills with the ability to resolves issues and address complaints
Strong phone presence and experience with call flows
Ability to multitask, prioritize and manage time effectively
Autonomous and resourceful
Capacity to take initiatives and make decisions 
Ability to work in a fast-paced environment 
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Available full time; Monday to Friday
Joseph Ribkoff is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

  • Pay Type Salary
  • Aviation, 2375 rue de l'Aviation, Dorval, Quebec, Canada