Bilingual Mortgage Loan Originator
WHO WE ARE
HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.
Our Values, Our Passion
At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.
Customer-Focused. Passionate Advocates
Courage to Act. Do the Right Thing
One Team. One Vision
Think Long-Term. Ever-Evolving
Be Exceptional. Inspire Greatness
POSITION SUMMARY:
Reporting to the Manager, Bilingual Mortgage Loan Originations, the Mortgage Loan Originator position is responsible for processing and fulfillment mortgage applications and liaise directly with the Sales Team and any associated third-party to satisfy all the conditions required for the advancement of files through to funding. This position also plays a leading role in the risk management of the business as it relates to securing valid enforceable security on every mortgage and ensuring full adherence to the Bank’s policies and procedures and regulatory requirements.
It is critical that the Bilingual Mortgage Loan Originator has a collaborative relationship with the Bank’s other departments, particularly the Sales Team. As the day-to-day face of the Mortgage Originations Department, the Bilingual Mortgage Loan Originator must lead by example and ensure healthy, effective relationships within the Bank are fostered. At the same time, it is equally critical that the Bilingual Mortgage Loan Originator maintains independence to be able to make appropriate decisions, in regards to, quality control to ensure valid and enforceable security on every funded mortgage.
MAJOR ELEMENTS OF THE ROLE:
The role of the Bilingual Mortgage Loan Originator is to manage, resolve issues, audit and process the origination of new mortgages from receipt of application through to funding of the mortgage. This individual although part of Mortgage Operations will partner with Sales Agents and act as a resource for questions and training concerns. The Bilingual Mortgage Loan Originator will have a key role to play in ensuring that Sales Agents are aware of specific file requirements to ensure files move through to funding in a timely manner.
The Bilingual Mortgage Loan Originator coordinates with various internal clients and partners (Sales Agents and Underwriters) and external partners (Title Insurers and Provincial lawyers):
- to ensure a client focused experience – a mortgage structured to meet the client’s needs, funded on the client’s requested timeline, and
- to ensure a properly executed mortgage – a mortgage registered on title providing the Bank with the required appropriate security for the loan.
Key Responsibilities of this role include, comprehensive file details with a large focus on the collection and review of documentation required to satisfy all conditions and ensure all applicable laws, regulations, and internal policies have been respected.
This role is fast paced with a consistent workload. Expectations are to have a positive client experience every time coupled with accuracy of work and files that fund on time.
SKILLS AND EXPERIENCE REQUIRED:
- University Degree or Community College Diploma
- has a basic understanding of the current financial services’ environment
- has good communication and conflict management skills
- thrives on variety and continuous improvement
- well organized and is equally comfortable working on their own as well as being a contributing member of a collaborative team.
- Ability to adapt to changing environment and handle multiple priorities
- Proactive approach and sense of urgency to get things done
- Creative problem-solving skills with the ability to get results
- Some proficiency in Microsoft Office with the ability to learn new programs and/or platforms quickly
- Excellent customer service skills with a drive to build strong relationships
- French, oral and written
Working Conditions
- Hybrid office environment
WHY WORK AT HOMEEQUITY BANK?
Great Environment
HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.
We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.
A Dynamic Culture – With People at the Centre
We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.
Growth and Opportunities
We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.
Celebrating Great Work and People
We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.
From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.
Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.
The Perks
HomeEquity Bank offers a competitive total rewards package that includes:
- Extended health and dental benefits
- Employee & Family Assistance Program
- Employer-Matched Group Retirement Savings Plan
- Employee Share Investment Plan
- Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits
- Employee corporate discount for GoodLife Fitness
Stay in the Know
Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:
Other details
- Job Family Non-sales
- Pay Type Salary
- 200 Bay St., Toronto, ON M5J 2J1, Canada