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Customer Success Representative

Vancouver, BC, Canada Req #6
Thursday, January 30, 2020

Who We Are

Fresh Prep is a fast-growing Vancouver company that makes it easy to cook incredible meals in just 15-30 minutes. We do this by sourcing local ingredients for delicious recipes, which are then prepared and delivered to customers’ homes in reusable cooler bags. In 2018 and 2019, we were recognized by the Georgia Straight as Vancouver’s #1 meal kit.

Who You Are

We are looking for a candidate who can work full-time with a flexible schedule based on operating hours. Our ideal candidate will exhibit the following traits:
  • Positive Attitude. You approach work in a cheery and optimistic way.
  • Reliable & Dependable. You like to see a job well done and will ensure that things are done the “right” way. You show up for all scheduled shifts on time and ready to work.
  • Self Starter. You are comfortable owning a task from start to finish and you take the initiative to make continuous process improvements. You observe strict deadlines and hold yourself accountable for your deliverables.
  • Multi-Tasking Hero. You can work in a sometimes hectic workspace without getting flustered or losing your helpful personality.

What You'll Be Doing

  • You will be the go-to person for all of our clients’ needs - from facilitating support requests to educating our clients about our product. You are an expert in all things Fresh Prep.
  • You will create and maintain relationships with our clients via email, phone, text, and various social media channels. Our primary channel of communication is through email.
  • You will foster a community of online and offline Fresh Prep advocates.

What We Are Looking For

  • You are articulate. You have strong written, verbal and interpersonal skills. Even better, you practice empathy in all spheres.
  • You will be happy to eloquently respond to at least 50 emails per day as well as taking calls from customers. Some of these emails will take only a few seconds to respond to while others may take longer for the perfect personal touch.
  • You understand the importance of details. You don’t sweat the small stuff and thrive in a fast-paced and ever-changing environment, yet you have a keen ability to recognize nuance.
  • You have experience with customer service, meeting sales targets and are excited to facilitate the ultimate customer experience.
  • You are team-oriented. You understand the importance of a positive attitude, you are always seeking personal and professional growth and you are always there to lend a hand.
  • Happy to work afternoon and evening shifts as required.
  • Able to type at a minimum of 50 words per minute with 100% accuracy.

What You Can Expect

  • Competitive annual salary.
  • Extended benefits (including medical, dental, and life-insurance) after 90 days of successful employment.
  • Free food! A Fresh Prep meal plan for 2 meals per week.
  • A generous vacation policy.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Other details

  • Pay Type Salary
  • Vancouver, BC, Canada