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Emergency Roadside Services (ERS) Driver

Thorold, ON, Canada Req #84
Tuesday, December 3, 2019
CAA Niagara serves over 138,000 members in the Niagara Region and employs 170 people within its five offices in Grimsby, Niagara Falls, St. Catharines, Thorold and Welland. CAA Niagara is part of a federation of eight membership clubs serving over 6 million members through 140 offices across Canada. CAA clubs continue to build on the trust earned over one hundred years; continually growing the suite of relevant products and services provided to members. The suite of products and services includes: roadside assistance, insurance, travel, rewards and public affairs.


CAA Niagara is looking for individuals interested in our one-year contract, ERS driver role. We are a proud Niagara Region employer, with a Vision of everyone in our community valuing belonging to our CAA family.  
Our ERS Drivers are roadside heroes. Combining superior customer service skills with mechanical and technical aptitude, our ERS drivers are true brand ambassadors. Positions on our fleet range from first response CAA battery service and towing service utilizing wreckers and flat beds – all with the same goal, to get our members on the go.

  • Deliver outstanding Member Service and act as an #ambassador for CAA Niagara
  • Drive a CAA Niagara Fleet owned service vehicle to service members in response to dispatch calls
  • Adhere to all applicable safety standards, internal policies and procedures, and laws while operating a fleet vehicle
  • Must have ability to cross-train and be assigned, or reassigned, light service vehicle, tow-truck or flatbed
  • Maintain a safe and clean work fleet vehicle by properly performing the daily circle checks and completing necessary daily inspections
  • Use of a tablet to properly arrive, clear and move to next calls, as well as communicate with dispatch and management
  • Assess and deliver services required once on scene, included by not limited to: jump starts, battery replacement, tire changes, lock-outs, towing, etc.
  • Maintain productivity goals set by management
  • Other duties as assigned

  • Must have a valid G-Class Driver's License
  • Must have the ability to lift up to 70 lbs, bend, twist, kneel, push, pull throughout the day
  • Must have the ability to obtain and maintain towing licenses (includes annual background checks and drivers' abstract review)
  •  Must have a clean driver's abstract to maintain coverage with Company's insurance company

Candidates must be able to support all hours of our operation: 24/7, including holidays and weekends.
Candidates must also be able to work outside in all weather conditions.

If you're interested, please Apply below. We are looking forward to connecting with you!  

Other details

  • Pay Type Hourly
  • Thorold, ON, Canada