Dispatcher - Kansas City
The Company
Arctic Glacier is a leading manufacturer and distributor of premium quality packaged ice products, primarily under the brand name Arctic Glacier ® Premium Ice. We are the largest producer of packaged ice in Canada and are one of the largest producers in the United States, serving over 75,000 retail, commercial and industrial customer locations. From our North American headquarters in New Jersey, we provide direction to facilities operating in six Canadian provinces and nineteen US states.
What We Value
Our people are our greatest asset. By supporting their ability to work effectively together and providing them with the tools they need to succeed, we are ensuring that Arctic Glacier Premium Ice is the kind of company where talented people of all backgrounds want to work.
The Opportunity
Dispatcher:
Reporting to the Distribution Manager, this position is responsible for answering all inbound calls from customers and dispatching drivers to ensure all deliveries are made in a quick and efficient manner. In addition, the Dispatcher coordinates and maintains the dock area and maintenance of all vehicles.
Key Responsibilities:
• Responsible for correspondence with customers and dispatch drivers.
• Communicates with drivers on day-to-day assignments.
• Reconciles all cash and driver invoices.
• Builds base routes for drivers.
• Maintains handheld invoicing system.
• Coordinates the dock area involving the loading of trucks, shipping, and receiving.
• Evaluates the availability of trucks for ice delivery as well as for repairs and maintenance.
• Reviews driver logs and vehicle inspection reports and monitors adherence and compliance based on metric reporting.
• Supports DOT compliance and other safety initiatives.
• Receives merchandiser repair calls and dispatches service technicians.
Skills Requirements and Competencies:
• 1 to 2 years’ experience working in a distribution environment.
• Excellent written and verbal communication skills.
• Basic math and cash handling skills.
• Ability to work independently as well as in a team setting.
• Comfortable with a fast-paced environment and ability to shift focus to meet client needs.
• Must be comfortable working with hand held units.
• Working knowledge in Microsoft Office products, including Excel and Outlook.
• Must be available to work evenings, weekends, & holidays.
We thank all applicants for their interest; however, only those considered for an interview will be contacted.
Arctic Glacier is an Equal Opportunity Employer. Arctic does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business needs.
Other details
- Pay Type Hourly
- Kansas City, MO, USA