Bilingual Inside Sales Account Manager

What's in it for you as a future team member?

• Attractive remuneration including a competitive base salary plus performance incentives and rewards with an uncapped commission structure. ($50,000 base + commission)
• Benefits including health, dental, vision and life insurance
• Continuous learning and development : Get the tools, training, flexibility, and autonomy to build your career, be part of our continuous education program.
• Fun, supportive and collaborative team
• Excellent career advancement and learning opportunities within a rapidly growing and stable company

Job Description:

The Inside Sales Representative acts as the key point of contact for all customers within their defined book of business & territory, building strong and professional relationships at multiple levels within the customer/prospect organization in order to maintain and build a strong Citron hygiene footprint within the territory. To meet the assigned revenue and profitability expectations the Inside Sales Rep works together, as needed, with the sales manager, subject matter experts, operations, marketing, vendors, and other company resources to manage day-to-day business. Sales activity and revenue targets are measured and reported through Citron CRM tool, Salesforce.com (SFDC), dashboards and monthly reports. Performance meetings are held monthly with area Sales Managers to provide support with accounts, funnel review, SFDC platform assistance and supplemental product information. This is currently a hybrid role at our Markham office.

Duties and Responsibilities:

Under the supervision of the Inside Sales Manager, the duties and responsibilities of the Inside Sales Rep include, but are not limited to, the following:

• Achieve revenue, activity and sales funnel targets monthly and quarterly·
• Establish, maintain and develop relationships with potential customers who have been identified as target clients in order to meet corporate objectives of profitability and sales growth·
• Analyze customer needs and interests in order to maximize sales volume and identify service requirements
• Utilization of sales management tools, such as Salesforce.com
• Prepare and present tailored sales presentations to current or new customers
• Maintain knowledge on products and services offered, market conditions, competition and industry trends through networking, monthly training sessions and vendor meetings
• All administrative responsibilities as required, from research of a prospect to processing signed service contracts to ensure seamless on boarding of new business
• Target segment – Small to Large sized regional businesses

Qualifications:

• Bilingual in French and English is a must
• Strong relationship, account management, communication, problem solving, negotiation and interpersonal skills
• Ability to demonstrate the use of intermediate sales skills especially but not limited to – Listening, questioning, summarizing, providing, negotiating, closing, and handling customers concerns
• Demonstrate a strong desire to develop the skills required to drive customer relationships, problem solving, negotiation and interpersonal skills
• Ability to demonstrate the use of learned skills especially but not limited to – Listening, questioning, summarizing, providing, negotiating, closing, and handling customers objections

Requirements:

• 2- 3 years of business to business selling experience
• Strong knowledge and understanding of consultative selling and the sales planning process
• Proficient with MS Office and strong overall computer literacy
• Ability to successfully navigate internally with various departments with tact and diplomacy
• Superior time management and organization skills
• Strong negotiation skills with discipline to close
• A proven track record in building strong customer relationships
• Experience or knowledge in using Sales/ CRM Related systems/ software (Salesforce.com)
• Education equivalent to a bachelor’s degree in commerce and/or business studies preferred, or the equivalent in related work experience.
• Must be legally entitled to work at the specified location/region without requiring any sponsorship
• Fully vaccinated
• Conditional to a satisfactory background check