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  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada
    Req #32
    February 18, 2020
    Position Overview:The Group Sales Coordinator is responsible for the day-to-day processing of Group reservations, supporting the Sales Manager team, coordinating sales activities, and maintaining good customer relationships through effective communication. The Group Sales Coordinator's responsibilities also include supporting sales functions, ensuring client order satisfaction, coordinating with other departments, handling administrative duties, and promoting excellent customer satisfaction.Esse ... More
  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada
    Req #33
    February 18, 2020
    Position Overview:The Customer Support Agent is a customer-service oriented representative that interacts with customers through various communication channels in response to inquires, concerns and general requests about products and services. The position will ensure excellent service standards, respond efficiently and accurately to customer inquires and maintain high customer satisfaction. The hours for this position will vary depending on the volume of business and time of season.Essential Du ... More
  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada
    Req #44
    February 13, 2020
    Position Overview:The Funicular Operator is responsible for the daily operation of the funicular system which carries guests from the Hornblower Funicular Check in Booth to the Hornblower Landing.  The Operator will provide exceptional customer service, assist with crowd control, answer guest inquiries and ensure a safe and secure environment.Essential Duties and Responsibilities:operate Hornblower Niagara Cruises' Funicular in a safe manner, following all manufacturer and HNC operating procedur ... More
  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada
    Req #30
    January 29, 2020
    Position Overview:The Food, Beverage & Retail Supervisor is responsible for supervising and controlling Food, Beverage and Retail operations on land an water as assigned by Food, Beverage & Retail Manager. The Supervisor ensures that all guests are offered and receive excellent customer service along with prompt F&B and retail service. The Supervisor ensures that employees are experts at selling, upselling, stocking food, beverages and merchandise. Other responsibilities of the Supervisor includ ... More
  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada
    Req #43
    January 29, 2020
    Position Overview:The Safety Services Investigator is predominantly present in the lower landing area. They will perform a wide variety of tasks to ensure a maximum level of protection, safety and comfort to both guests and staff visiting/working at Hornblower Niagara Cruises. The investigator responds to various incidents, collects information, documents, evidence, obtains witness statements and prepares detailed reports. As a medically trained first responder, the investigator will respond to ... More
  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada
    Req #37
    January 29, 2020
    Position Overview: The Cook is responsible preparing food items such as salads, appetizers, meats and vegetables. Key areas of responsibility include preparing foods, operating kitchen equipment ranging from flat top, grill, deep fryers and range. The Cook is also responsible for portioning food, labeling items, maintain a clean work area, discarding wastes and expired food, and managing inventories. Essential qualifications for this position are basic cooking skills, safety regul ... More
  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada
    Req #42
    January 29, 2020
    Position Overview:The General Maintenance Cleaner is responsible for ensuring that the upper & lower landing facilities, docks and floats are attractive and in working order. This role will provide preventative, corrective, emergency, cosmetic and routine maintenance as well as provide a number of technical maintenance services for the upper and lower landings. This position will include such duties as painting, cleaning, repairing, renovating, and remodeling. This position reports to the Facili ... More
  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada
    Req #41
    January 29, 2020
    Position Overview: The Food, Beverage & Retail, Porter/Receiver is responsible for ensuring all deliveries for the Food and Beverage department are received, documented and stored properly. They ensure the efficient set up and tear down of all Corporate Events are per established Banquet Event Orders. The Food & Beverage, Porter/Receiver is responsible for maintaining and reconciling product inventory and ensuring the work environment is clean and presentable. The Porter/Receiver is expected to ... More
  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada
    Req #40
    January 29, 2020
    Position Overview:In this challenging position you will perform a wide variety of tasks to ensure a maximum level of protection, safety and comfort to both guests and staff visiting / working at Hornblower Niagara Cruises. The Safety Services Team Member is predominately at entry points screening and providing the highest degree of customer service in all situations and interactions including orderly crowd control. The Safety Services Team Member will also assist the first responder in all incid ... More
  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada
    Req #39
    January 29, 2020
    Position Overview:The Guest Experience Cashier sells tickets and executes the ticket process for admission to the boat cruise while providing guests with excellent customer service.  The cashier is also a product knowledge expert responsible for selling and upselling convenience products.  The cashier is responsible for providing guests with a level of service that anticipates their needs and exceeds their expectations by welcoming walk up guests in an efficient and informative manner.  Essentia ... More
  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada
    Req #38
    January 29, 2020
    Position Overview:The Guest Experience Ambassador is responsible for guiding and assisting with the flow of passengers from the upper and lower level areas. The Ambassador will provide exceptional customer service, assist with crowd control, answer guest inquiries and ensures a safe and secure environment. Duties and Responsibilities: collects tickets, distributes ponchos an provides Captains with guest countsleads and escorts various group arrival tours from upper plaza to Hornblower landing wh ... More
  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada
    Req #36
    January 29, 2020
    Position Overview:The Food, Beverage & Retail Counter Server ensures that all guests of Hornblower Niagara Cruises are offered and receive prompt food, beverage and retail service on land and on water.  The Counter Server provides guests with excellent customer service while selling and upselling food, beverage and retail items. This is all done while maintaining a clean and appealing work environment.Essential Duties and Responsibilities: greets guests in a polite and pleasant manner; answers q ... More
  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada
    Req #35
    January 29, 2020
    Position Overview:The Environmental Services Agent will ensure the entire upper and landing area, event centre and restrooms areas are clean, pleasant to use and functioning properly. In the off-season year-round they will assist with projects to vessels and facilities, and other special projects as directed. Environmental Services Agent has heavy public contact; therefore we are looking for individuals who take pride in their appearance and have superb guest service & communication skills. Repo ... More
  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada
    Req #34
    January 29, 2020
    Position Overview:The Deckhand will work under the direction of the Captain and Mate.  Deckhands will work in a manner that ensures the safety and security of the crew and passengers, enjoyment of the passengers, and respect for the environment. This position takes pride in their appearance and has superb guest service & communication skills.  A flexible schedule is a must. Schedule includes evenings, weekends and holidays.  Essential Duties and Responsibilities:prepares vessel(s) for daily oper ... More
  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada
    Req #31
    January 21, 2020
    Position Overview:The Kitchen Supervisor will work with the Food & Beverage Manager and is responsible for back of house operations including all food production for the food trailer, catered in house & VIP events, development of menus, food purchase specifications and recipes. The Kitchen Supervisor is also responsible for maintaining food and labour costs, maintaining all company standards and adherence to all safety and hygiene policies and procedures while contributing to a safe and welcome ... More
  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada
    Req #29
    January 2, 2020
    Position Overview:The Payroll & Benefit Coordinator is responsible for supporting the day-to-day operation of the HR department including processing payroll and maintain the HRIS and benefits programs. The Coordinator demonstrates exceptional attention to details and applies a continual improvement mindset to the work they produce every day. Reporting to the Manager, HR Operations, essential job functions and duties include but are not limited to the following:Essential Duties and Responsibiliti ... More
  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada
    Req #28
    January 2, 2020
    Reporting to the Manager, Human Resources Operations, the Payroll and Benefits Specialist is responsible for overseeing and managing payroll, HRIS and benefit administration. The Specialist demonstrates exceptional attention to detail and applies a continual quality improvement mindset to the work they produce every day. Establishing a good rapport and relationship with staff is critical to the success in this role. Ongoing development of employee benefit programs that cultivate a great company ... More
  • 5920 River Rd, Niagara Falls, ON L2G 3K9, Canada
    Req #2
    December 17, 2019
    Hornblower Niagara Cruises is looking for a Marine Engineer!Under the direct supervision of the Manager, Marine Engineering, the Marine Engineer executes repairs and regular maintenance of our fleet of Transport Canada inspected passenger vessels, floating docks, marine railway, and associated equipment. The Engineer completes daily job assignments and duties and reports on the status of work assignments. As part of the engineering team, the Engineer is responsible for troubleshooting problems a ... More